Unit 5: Unfortunately there's a problem...

Page 48

Following our telephone conversation today I am pleased to tell you that Mr. Bains will return in 4 days with the relevant parts and the system will be repaired within 5 days.  If there is any way that I can be of further assistance please do not hesitate to contact me again.  Also, let me assure of our best standards of service in the future.


Page 49
Practice 2


  1. What did the client want?
    The client was a new printer
  2. When did he place the order?
    -  3 days ago
  3. What was the problem?
    -  The client didn't receive the ticket

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